​

12 Month Warranty Terms and Conditions

​

When you purchase from us, above all else, we value you, our customer, and want to make your experience with our website the best online shopping experience possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help. Please read the terms and conditions below that fully outline your warranty rights, and remember, we love your feedback. If you are not happy, tell us so we can improve our services for you.

This warranty is given by Producct Management Group P/L (PMG) ("Warrantor") and applies only to products where the PMG 12 month warranty against defects is expressly given in the product listing on the respective website.

​

The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. These consumer guarantees are different to, and separate from, this warranty, which is given voluntarily by the Warrantor. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods.

​

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

​

This warranty applies in addition to other rights and remedies you may have under the Australian Consumer Law or any other law.

​

Subject to the terms and conditions of this warranty, where your goods are defective within 12 months of your purchase, the Warrantor agrees to repair the goods, provide you with a replacement or provide you with store credit or a refund for the full amount of the purchase price (in the event that it is not possible to repair the goods or a replacement is unavailable).

​

The applicable warranty period (12 months) commences on the date that the product is delivered to your nominated delivery address. Where no proof of delivery is available, the applicable warranty period will commence 3 days from the date the goods are despatched to you.

​

​

 

All warranty claims must be directed through the Help Centre of the website from which you made your order. In order to make a claim, you must provide the Help Centre with:

​

details of the defect or damage in relation to which you are making a claim under the warranty;

photographic evidence of the defect or damage, where applicable;

your invoice (including order number) and any other proof of purchase; and

any other details we may need to process your claim.

​

If you are entitled to make a claim under this warranty, our Help Centre will provide you with instructions as to how the goods may be returned to us at our expense. Unless otherwise provided by law, you will bear any other costs incurred in making a claim under this warranty.

​

Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.

​

Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:

where the goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;

where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;

where damage results from any third-party software or hardware not provided by us;

where items are lost or stolen; and

in relation to repairs of batteries, where the batteries have not been used in accordance with specifications or they expire by normal use.

​

Except as required by law (including the Australian Consumer Law), our liability under this warranty shall not exceed the amount of the purchase price of the goods or the replacement of the goods with the same or a similar product.

In the event that storage media ordered from us becomes faulty, fails or otherwise detrimentally affects software or data stored on it, except as required by law (including the Australian Consumer Law), we will not be liable for any loss or damage to the software or data, however arising.

​

We are confident you will enjoy your Tangle Toys.

​